TERMS & CONDITIONS

You can order with us online (24 hours a day, 365 days a year)
via Paypal secure card server.

Card payment by phone is welcome - 01775 640128
We do not store any of your payment details.

  Alternatively, we are happy to accept a cheque, made payable to
R.& H. Barratt, and sent to R&H Garden, Old Orchard, Short Drove, West Pinchbeck, Lincolnshire, PE11 3TF

DELIVERY

We aim to despatch all orders within 2 working days, either by Royal Mail or courier, depending on size/weight.  At times of high demand, ornaments may be hand-finished to order, and may therefore take a little longer.

REFUND / RETURN POLICY

Any item found to be faulty or damaged in transit will be replaced or refunded in full, via the original payment method.

If you wish to return an item/s for any other reason, this must be within 14 days of receipt.  Item must be in its original condition & preferably in original packaging. Return P&P is at your cost.

Under the terms of the Distance Selling Act, this does not apply to perishable items (bulbs, plants etc.) - though we will try to help whenever possible.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you only to process your order.

We do not pass on any of your information or contact details to third parties, other than to effect delivery.

The type of information we may collect about you includes:

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. 

All orders placed will be treated as an offer to purchase goods from us. Any reply that you receive from our online ordering system shall not be deemed as our acceptance of your offer to purchase goods. We will only accept your offer and, therefore, a contract shall only be made once we despatch the goods to you. We reserve the right to refuse or reject any offer to purchase at any time. If we decide not to proceed with your order we will contact you by telephone or email.